Your Security is
Our Priority

Keeping your personal information confidential
is always given the utmost importance.

Breathe Easy Knowing You're Protected

We take the privacy and protection of all data seriously. Our rigorous security features and policies ensure that all user data and information is safe.


We use best in class encryption technology to make sure your data is secure and encrypted at rest or while in motion.


We have a track record of 99.99% uptime and secure data.


Our platform has been evaluated by security teams of fortune 100s and they trust us to keep their information safe.

We Safeguard Your Information

To individuals enrolled in our program, we make absolutely certain that we safeguard your protected health information (PHI) according to the requirements of HIPAA and industry best practices.


Our infrastructure runs on Amazon Web Services, ensuring the highest benchmarks in the host and network encryption, patch management, physical security, and network security. All data is stored within the U.S.


Our targeted uptime is 99.9% excluding maintenance.

External Assessment

We enlist independent security firms to conduct annual third-party penetration tests on an annual basis that assess our site for vulnerabilities.

Certified for Your Safety

We’re a HIPAA covered entity in delivering MSK Care to our participants, we’re also the business associate of our customers—using data that you provide to check eligibility and conduct enrollment outreach activities. You’ll retain ownership of all data that you share with us, and we’ll protect it in accordance with our customer agreement and BAA.

SimpleTherapy has implemented the industry-standard Security & Privacy controls and performed an independent third-party audit to obtain a clean SOC 2 Type 1 + HITRUST CSF v9.3 report in Dec'2020. The complete report can be provided once the NDA is executed. SimpleTherapy is currently undergoing the SOC 2 Type 2 + HITRUST CSF v9.3 audit.

SimpleTherapy conducts annual internal reviews and has benchmarked its privacy and security program against the OCR HIPAA audit protocol, NIST CSF, and HITRUST.

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