Effective Date: September 20, 2013
By visiting the Site or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy.
The Information We Collect About You
Information We Collect Directly From You. We collect information from you when you register with us, request information from us, respond to our surveys, or otherwise contact us. The type of information that we collect varies based on your interaction with our Site and Services, but may include your name, contact information, information about your health, and any information you choose to provide to us. We do require you to register with us to use our program on a trial or ongoing basis. To register for the two-week trial, we require the following information:
- Contact information, including email address
- Height, weight
- Additional details about your health (e.g., area of pain, doctor referral, etc.)
- Zip code, country of residence
Information We Collect Automatically. We automatically collect the following information about your use of our Services (including when you access our mobile website) through cookies, web beacons, and other technologies, including technologies designed for mobile devices: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and/or use our Services; and the referring URL, or the webpage that led you to our Site.
We may combine this information with other information that we have collected about you. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
How We Use Your Information
We use your information, including personal information (collectively, “information”) for the following purposes:
To provide our Services to you, including sending appointment reminders (which may include reminders by text, when specifically requested by you)
To communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes
To tailor the content and information that we may send or display to you
For marketing, advertising, and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.
To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to improve our Site and Services, and to respond to user desires and preferences,
For research and analytical purposes, including to review outcomes of using particular exercises and programs.
Security of My Personal Information
We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
User Generated Information
Certain portions of our Site permit user-generated content. For example, you may post comments about your experience with a particular exercise. You also may post to a blog or user forum, including comments, pictures, and/or videos. We are not responsible for the privacy of any information that you choose to submit through our Services or through any public forum such as a blog, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy
Access To My Personal Information
You may modify personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site or Application for a period of time.
What Choices Do I Have Regarding Use of My Personal Information?
We may send periodic promotional or informational emails to you. You may indicate your communications preferences when you register with us. At any time, you may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.
Children Under 13
Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Special Notice to California Consumers
California residents may request a list of certain third parties to which we have disclosed certain personal information about you for the third party’s own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response to you. We will respond to you within thirty (30) days. You may request this information in writing by contacting us at:
RK Adler LLP
247 Centre St New York, NY 10013
Tel: (212) 537-9400
Fax: (212) 898-9025
Notice to Non-U.S. Users
Our Services are based in the United States. Any information that you submit to us will be stored in the United States. By using our Services, you agree that your information will be transferred to and accessed in the United States.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at firstname.lastname@example.org.
Changes to this Policy
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site or emailing you at the address on record.